December 4, 2018
Chatbots Simplify Citizen Experience
Chatbots are hot these days, and that won’t be changing anytime soon. For businesses or anyone with an online presence, chatbots are the future of customer service and management. They’re doing wonders to scale up and support business teams in their relationships with customers. They’re available 24/7. They can handle a lot of customer queries. They’re polite, and consumers, especially millennial consumers, prefer a chat to a phone call. And, most importantly, chatbots save businesses money.
But businesses are not the only ones benefiting from chatbots. Nonprofits and government agencies are progressively recognizing the benefits of modernizing customer experience through the implementation of chatbots. The City of Corona, located in Southern California, is one such agency that aspires to streamline citizen experience with a chatbot.
The City’s goal is fourfold: to simplify the citizen experience, reduce the costs of fielding common requests by phone, improve response time to citizen questions, and increase adoption of the many services available on its website.
The City called on Attunix to employ the Attunix SmartBot—a customized chatbot experience that utilizes multiple Microsoft technologies to quickly and easily link people and information. The SmartBot would enable citizens to more easily find answers to their questions and reduce the volume of incoming phone calls, allowing City staff members to refocus their time on more critical citizen requests.
Find out more about how the City of Corona and Attunix are positively impacting citizen experience by reading the full success story here.